Terms & Conditions

TERMS AND CONDITIONS OF RENTAL

ON CONFIRMATION OF BOOKING, CLIENTS AUTOMATICALLY AGREE TO THE FOLLOWING CONDITIONS.

PAYMENT INFORMATION

o Final payments are all due 2 weeks prior to arrival.
o In addition a separate breakages deposit bank transfer of £750 (£1000 with a dog in the rare case a dog is allowed) is required no later than one month prior to the clients stay. Breakages will be re-issued within 4 weeks of departure, if no damage occurs. The house manager will conduct a thorough check after a client’s departure.
o Bank transfer to current account for accommodation and any extra package payments (use your name/invoice number as a reference). Breakages deposit goes to a separate breakages account. Please email enquiries@littlenutcottage.co.uk for bank information.

o Little Nut Cottage also has a pay pal account but due to charges have to add 4% to the actual value being transferred if you wish to use this payment method. Please use this link to make payment using your name as a reference paypal.me/ForterCastle

CANCELLATION & EXTRA FEES

o 25% deposit is refunded if six months cancellation notice is given prior to your arrival date after this time no refund is given.
o In light of Covid-19 if the government prevents travel you will be given credit towards another available date within one year of your intended stay failing this we would refund your deposit.
o If an emergency call out is made and no fault found you will be charged £25 per hour.
o £250 will automatically be deducted from the deposit if the house is not left as clean and tidy as it was found, this includes washing up all your dishes, cups, and putting back into cupboards i.e. please leave as closely as you found the house.
o We allow clients via specific request to bring one well trained small sized dog but if any damage is caused you this will be taken from your deposit. If more than one dog enters the house or a medium/large breed stays you will lose your deposit.
o Terms and conditions must be signed and returned prior to checking into Little Nut Cottage.
o Any type of breakages will be charged against your deposit.
o The owner has the right to cancel and issue a refund to any client that does not agree to the terms and conditions as set out.

CHECKING IN/OUT

o Check in must take place after 5pm and check out at 9 am. You must adhere to these times especially during this pandemic to allow our changeover team time to clean and check the property thoroughly.
o Due to Covid-19 we will now be sending a virtual guide to checking in and a code to access the key safe located at the rear of the property.

o The lead booking person must check in or provide clear contact information for the person checking in.
o £250 is taken from your breakages deposit if you do not check out by 9am unless agreed beforehand in writing.
o Please note we now have to be much more thorough with changeovers between clients departing and arriving so later check outs are not allowed unless pre-arranged.
o Please note one security camera is installed at the front of the property.

GENERAL HOUSE RULES AND INFORMATION

o The overall accommodation price is for 2 bedrooms that will sleep 4 people comfortably, due to Covid-19 you would need to bring any/all baby equipment as we cannot provide this at this time.
o Due to Covid-19 please ensure a maximum of two separate households only should ever be on site or stay at the house pending latest government advice.
o Little Nut Cottage has two parking spaces only, if you require further parking you would need to park in the public National Trust car park nearby costing approximately £5 per day.
o Please do not park opposite the house or outside the adjoining property as your car may be towed away and this is not allowed.
o Do not smoke anywhere in the house. If this is proven to have happened, your full deposit will be automatically withheld for dry cleaning purposes.
o Please do not put cups or glasses onto the furniture – please use coasters. Any marks on furniture will be charged.
o Any items, including ornaments, albums, c.d’s, d.v.d’s, games, kitchen equipment etc. are checked against our inventory. If anything is found missing or damaged after your departure, the cost of replacing, as a whole will be charged.
o Bookings cannot be accepted by any person under 21. The person who is named as hiring the property is responsible for actions of all persons entering throughout the duration of the hire period. Please note we now will check this via entry cameras as we cannot meet you in person due to Covid-19.
o We take no responsibility of excessive weather conditions causing inability to travel to the house.
o The owner reserves the right to decline any booking or refuse to hand over the key to any person who has not complied with the booking conditions.
o The person checking in must be the same as the person who signs the terms and conditions and is named on the booking sheet. If not we will refuse entry unless agreed prior to check in with the owner/manager.
o A hot tub is available if you pay a £90 supplement and can be used at your own risk. Children should not be allowed in the hot tub and if you choose they must be supervised by parents at all times. Please bring your own towels specifically for the hot tub.
o An open wood burning fire is available to use at your own risk.
o A barbeque grill is available to use at your own risk.
o Please note the sink has a “sinkartor” which sometimes does trip please re-set to avoid the main kitchen sink from blocking. A call out to unblock this sink is charged against your breakages if the trip switch is found to be the problem.
o Shoes must be removed when entering the property.
o Please make use of the utility room to remove muddy boots, wet jackets etc. before entering the house.

o Please do not alter/tamper with heat settings this is done remotely. If you have any issue with heating during your stay please contact us.

INCLUSIVE IN RENTAL PRICE

o The house rent includes heating (under floor & Storage heaters), gas and electricity.
o Little Nut Cottage has a large washer and dryer for guest use located at the side of the property in the outdoor utility building.
o Logs, fire lighters and matches are provided.
o Hair dryers are provided.
o Iron and ironing board are provided.

Covid-19 INFORMATION 

o For more details please refer/request our guide “Little Nut Cottage Covid 19 Guest Information”
o We aim to ensure a clean and Covid-19 free environment awaits all guests but we cannot guarantee that Covid-19 will not be present and as such all guests must be responsible for themselves and cannot take legal action against Little Nut Cottage or our suppliers if you were to contract Covid-19 before, during or after staying at the property.
o We conduct a full changeover and deep clean between guests but cannot be held liable for any guest contracting Covid-19 or something similar whilst staying in our property. It is an unfortunate situation and risk that all guests must take responsibility for whilst staying at our home.
o If you develop symptoms and ultimately test positive for Covid-19 within 14 days before, during or after your stay you must inform us.
o We cannot allow guests to self-isolate at Little Nut Cottage. You must leave the house as soon as possible using private transport at your own cost.
o If you or anyone in your party unfortunately develop any symptoms please refer to the latest government / medical advice.
o Towels – during Covid-19 we ask that you bring your own towels for house and beach use. We also recommend that you bring pillow covers. We will however be fully changing and of course thoroughly laundry cleaning bed linen between guests. We believe though it would be wise to bring these items during the pandemic.
o The amount of people and the number of households allowed to come to Little Nut Cottage be dictated by the government advice at that time. Please check government related sites for The Lake District and the area you are traveling from to ensure you are permitted to travel. We cannot accept any responsibility if your group do not adhere to local and national rules.
o We will only take bookings from a maximum of 4 guests from a maximum of 2 households during the pandemic and for the foreseeable future but the government’s latest advice will need to be adhered to.
o If any fines are issued due to guests breaking government rules the amount will be charged to the client directly and the client agrees to pay all fines in full if found guilty of breach.

IMPORTANT NOTE*

Little Nut Cottage is a private home with extremely sentimental and in some cases very valuable items. Please ensure that items are not moved, damaged or taken during your stay. If damages occur or items are removed this will be taken from your deposit.